What really are Chatbots ?

A Chatbot is a service, powered by rules and artificial intelligence, that your visitors can interact with on your site via a chat interface. They are used to provide your visitors with a better experience and to help you increase your website conversions. Awareness around Chatbots is starting to grow and we’re seeing more and more platforms move to integrate Chatbot facilities.

The utilization of Chatbots has certainly gained momentum in the last few years. Data from Google Trends shows over the last five years, search volume around “Chatbots” grew 19x as individuals and businesses began to realize their value.

“Bot experiences with more engaged audiences are getting 80-90% response rates. While even the least favorable experiences are in the 35-40% range”

Chatbots are software applications that are programmed to send messages to users in a conversational interface, much like a live chat widget. They act like digital agents and are used to interact with your site visitors.

They can complete a number of tasks that your visitor might require, whether it be pointing them to the right product of interest, helping direct them through to your sales team, or taking a booking or reservation. There is no end to what you can get a chatbot to do for you and everyone has slightly different requirements.

Ultimately they can act like a digital agent on your site, interacting with as many visitors as you have on your site at any one time and working 24 hours a day, 7 days a week and 52 weeks a year! They never stop.

Please contact us for a Free Consultation so we can help you understand how a bespoke chatbot can increase your conversions and help your team deal with the customers that really matter!

• Mark Zuckerberg revealed Chatbots will be the secret to Facebook’s success over the next TEN YEARS.
• Billion dollar companies like Amtrak are already using Chatbots to get ROIs of 800% or more.
• By 2021, 50% of companies will spend more on Bots than on mobile apps.
• By next year, the average person will have more chat with Bots than with their spouse!
• Gartner predicts that chatbots will power 85 percent of all customer service interactions by the year 2020
• 48% of consumers would rather connect with a company via live chat than any other mean of contact.
• 57% of consumers are interested in chatbots for their instantaneity.
• 35% of consumers want to see more companies using chatbots.
• 55% of consumers are interested in interacting with a business using messaging apps to solve a problem.
• 95% of consumers believe ‘customer service’ is going to be the major beneficiary of chatbots.

By (SmallBusinessHelpDFW)

One way to stay competitive in modern business is to automate as many of your processes as possible in order to:

1.Save Time & Money

By automating conversations that would otherwise require an employee to answer, organizations save time and money that can then be allocated to other efforts. A Chatbot can also be deployed for 24 hours a day, every day of the week, so your website is never offline.

2.Generate Leads & Revenue

Chatbots use direct messages used to qualify your visitors and direct them to where they want to be, to increase your chance of a conversion. For example, asking visitors just a few questions will help qualify if they are a hot prospect or not. If they are you can send them straight to your sales team or to a product you want them to buy! Alternatively, the Chatbot can take their contact details and automatically add them to your email subscriber list.

3.Guide Users to Better Outcomes

Not all visitors are hot prospect and many don’t always know where to go to find the information they’re interested in. In fact, some may not even know what it is they’re interested in. Maybe they just heard your brand name in passing and decided to explore. By asking a series of qualifying questions, you can route visitors to the best place for them to find the information they want without ‘selling’ to them.

Market Use Of Chatbots

HUGE companies like:

Are using this New “AI” Technology

Our bot can explode the conversions on any site