539 W. Commerce St # 191, Dallas TX 75208

M-F: 10am – 5pm Sat-Sun: Closed

(817) 752-5539

BLOGS

Chatbots Weekly: Are chatbots a danger to our democracy? 🙄Customer Service 📊

Chatbots Weekly: Are chatbots a danger to our democracy? 🙄Customer Service 📊

Chatbots and Artificial Intelligence are all around the Internet now, learn more about it.

Issue 83

ChatBots Weekly

The countdown is on for Holiday purchases and businesses across the globe are making a push to sell sell sell. And at this time of the year, most consumer companies will be increasing their support force. In 2019, I would invite all B2C companies to think how AI could have helped their operations during these peak times of customer support! Ping us for that 😉

Read More

Pourquoi vous allez changer d’avis sur les chatbots ?

Pourquoi vous allez changer d’avis sur les chatbots ?

Chatbots and Artificial Intelligence are all around the Internet now, learn more about it.

A lire avant de se lancer dans un projet Chatbot en 2020 !

Depuis 2016, âge d’or des chatbots, l’amélioration des technologies de compréhension du langage naturel (TALN) et l’épuration des use-cases ont redonné aux agents virtuels des arguments en faveur d’une adoption massive par les entreprises et les utilisateurs.

2020 est décrite par Forbes comme l’année du renouveau pour les agents conversationnels.

Alors, qu’est-ce qui rend les chatbots plus efficaces et surtout rentables ? Pourquoi les évolutions technologiques des derniers mois vont vous convaincre d’adopter un agent virtuel ?R.O.I. is King !

Penser qu’une interface conversationnelle pouvait convenir à n’importe quel cas d’usage était une erreur ! La multiplication des POCs lancés par des corporates ou des startups a conduit à une désillusion massive autour des performances d’une technologie en devenir. S’en est suivi une remise en cause complète de l’utilité de ce genre d’outils.

Quatre ans plus tard, nous constatons que les agents virtuels ont un réel intérêt s’ils sont utilisés pour :

automatiser le traitement des questions récurrentes des utilisateurs (clients / collaborateurs / agents service client),qualifier / router une demande d’assistance vers un service spécifique,programmer une demande d’assistance avec un agent humain,résoudre les… Read More

5 Chatbot Myths, Debunked

5 Chatbot Myths, Debunked

Chatbots and Artificial Intelligence are all around the Internet now, learn more about it.

5 chatbot myths debunkedWhat are the most common misconceptions about chatbots?

Chatbots are not always love at first sight. You’ve probably seen some really poor implementations already.

Does it always have to be like that, though?

There are some common misconceptions about chatbots, both on the side of the users and the creators. In this article, we’re going to talk about the most popular Messenger chatbot myths. We’ll see whether there is some truth to them and how chatbots can actually improve your business.

Ready to face the facts? Let’s dive in!

Myth no. 1 — Customers don’t want to talk to chatbots

Most people assume that customers would always prefer human contact. The truth, however, is that it’s not always so clear cut. Let’s have a closer look at some statistics from different industries:

According to Facebook, 53% of customers say that they are more likely to purchase something from a business if they can get in touch via a chat app. What’s more, a survey by Ubisend shows that almost 64% of consumers think businesses should be available through messaging apps.In terms of e-commerce websites, 34% of users would prefer to answer questions asked by a chatbot or a virtual assistant.On the other hand, it turns out that chatbots are the go-to solution for s… Read More

Chatbots Weekly: Are chatbots a danger to our democracy? 🙄Customer Service 📊

Chatbots Weekly: Are chatbots a danger to our democracy? 🙄Customer Service 📊

Chatbots and Artificial Intelligence are all around the Internet now, learn more about it.

Issue 83

ChatBots Weekly

The countdown is on for Holiday purchases and businesses across the globe are making a push to sell sell sell. And at this time of the year, most consumer companies will be increasing their support force. In 2019, I would invite all B2C companies to think how AI could have helped their operations during these peak times of customer support! Ping us for that 😉

Read More

Chatbots Weekly: Are chatbots a danger to our democracy? 🙄Customer Service 📊

Chatbots Weekly: Are chatbots a danger to our democracy? 🙄Customer Service 📊

Chatbots and Artificial Intelligence are all around the Internet now, learn more about it.

Issue 83

ChatBots Weekly

The countdown is on for Holiday purchases and businesses across the globe are making a push to sell sell sell. And at this time of the year, most consumer companies will be increasing their support force. In 2019, I would invite all B2C companies to think how AI could have helped their operations during these peak times of customer support! Ping us for that 😉

Read More

Chatbots Weekly: Are chatbots a danger to our democracy? 🙄Customer Service 📊

Chatbots Weekly: Are chatbots a danger to our democracy? 🙄Customer Service 📊

Chatbots and Artificial Intelligence are all around the Internet now, learn more about it.

Issue 83

ChatBots Weekly

The countdown is on for Holiday purchases and businesses across the globe are making a push to sell sell sell. And at this time of the year, most consumer companies will be increasing their support force. In 2019, I would invite all B2C companies to think how AI could have helped their operations during these peak times of customer support! Ping us for that 😉

Read More

Let’s Get Started

Ready To Make a Real Change? Let’s Build this Thing Together!