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5 chatbot myths debunkedWhat are the most common misconceptions about chatbots?
Chatbots are not always love at first sight. You’ve probably seen some really poor implementations already.
Does it always have to be like that, though?
There are some common misconceptions about chatbots, both on the side of the users and the creators. In this article, we’re going to talk about the most popular Messenger chatbot myths. We’ll see whether there is some truth to them and how chatbots can actually improve your business.
Ready to face the facts? Let’s dive in!
Myth no. 1 — Customers don’t want to talk to chatbots
Most people assume that customers would always prefer human contact. The truth, however, is that it’s not always so clear cut. Let’s have a closer look at some statistics from different industries:
According to Facebook, 53% of customers say that they are more likely to purchase something from a business if they can get in touch via a chat app. What’s more, a survey by Ubisend shows that almost 64% of consumers think businesses should be available through messaging apps.In terms of e-commerce websites, 34% of users would prefer to answer questions asked by a chatbot or a virtual assistant.On the other hand, it turns out that chatbots are the go-to solution for s… Read More