Chatbots and Artificial Intelligence are all around the Internet now, learn more about it.
As of right now, Facebook hosts more than 80 million small and medium-sized business (SMB) Pages on its network — up from 30 million back in 2015. The stats underline the growth and ubiquity of The Social Network as a business tool. If you’re not active on Facebook, you’re likely missing out on opportunities through reach, discovery, engagement, etc.
And as businesses continue to ramp up their presence on the platform, consumer expectations are also rising in-step, which includes the expectation of round-the-clock support from brands on the social network. Whether it’s through answering queries, responding to feedback, and even being able to make purchases, consumer expectation is rising — they want to be able to do it all, quickly, easily, and at the time of their choosing.
This is where chatbots on Facebook Messenger come in, providing an automated solution to customer engagement. Chatbots enable you to respond at any time, provide assistance and prompts, and maintain engagement with your Page visitors.
If you’ve not considered chatbots for your business in the past, here are a few reasons why they may be worth another look.
1. They’re There When You Aren’t
As noted, inquiries from customers, or indeed anyone who’s curious about what your busines… Read More